I'm Stephen, a strategic UX and product designer in New York.

I've been helping businesses create meaningful tools, ecosystems, and experiences for 10 years, born out of a love for both innovative technology and considered design.

Featured project: design system, 2016—2017

Confidential enterprise client

An HTML/CSS framework and design system, not another interactive style guide, was just what this enterprise client needed to both improve internal development efficiency and provide design help and guidance to cross-disciplinary teams. 

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Featured project: ecosystem redesign, 2016

TSI Sports Clubs 

TSI's Sports Clubs (NYSC, BSC, PSC, WSC) were suffering high attrition rates, and engaged my team to modernize its digital ecosystem, improve member satisfaction, and increase ecommerce conversions with a focus on new memberships. The apps and site are now industry standards.

Featured project, 2016

TSI Sports Clubs redesign

TSI's Sports Clubs (NYSC, BSC, PSC, WSC) were suffering high attrition rates, and engaged my team to modernize its digital ecosystem, improve member satisfaction, and increase ecommerce conversions with a focus on new memberships. The apps and site are now industry standards.

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High points from selected projects, 2007—2017

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Multi-touchpoint concept, 2017

The City of New York

Won honorable mention for proposing a smart, driverless bus and multi-touchpoint system to the City of New York as part of a competition run by the Blank Space Project. 

IBM
Site design, authentication strategy, 2015

IBM

Developed a user-centric strategy for IBMid, IBM's new SSO service for employees and customers, and helped clarify B2B financing offerings with a modular site and content strategy. IBM Financing↗︎

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iOS/Android app design, 2014—2015

Lincoln

Led the UX design through v1.0 of a first-of-its-kind app that integrates with vehicle modems to give users remote control of their cars and intelligently augment trips. The Lincoln Way™️: iOS↗︎  Android↗︎

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B2B site redesign, 2014

Dell EMC

Redesigned the product page template for all of EMC's B2B offerings to better detail benefits, draw relationships between related services, and drive users to consider holistic solutions. Hybrid Cloud↗︎

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Research and service design blueprint, 2011

Commonwealth Bank

Worked with a digital strategy and research team to envision a better bank that uses technology to ease complex tasks, and leverages customer information to make smart recommendations.

Ford
Web product iteration and strategy, 2009-2011

Ford

Increased service appointments and plan upgrades by personalizing vehicle ownership for users, and reduced the strain on Ford call centers by designing rich support content for vehicle tech. Ford Owner↗︎

I've also worked with these great clients

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Core skills

Business objective/KPI alignment
Concepting
Content and ecosystem strategy
IA and taxonomy structuring
Information and interaction design   
Product strategy
Prototyping 
Scoping and roadmapping
Service design
UI design
User research and testing
Wireframing (low to high-fidelity) 

Favorite tools

Google docs/slides/sheets
InVision ↗︎
Keynote
Paper
Pens
Sketch ↗︎

Toys at home

Blender 3D ↗︎
Charcoal and kneaded erasers
Oil pastels
openFrameworks ↗︎